Returns & Exchanges

At Fortis, precision and satisfaction are our standards. If your tool watch does not meet your expectations, we offer a seamless 14-day return period for all unworn timepieces in their original packaging.

1

Initiate Request

Visit our online returns portal and enter your order number and email address to begin the authorization process.

2

Pack Securely

Place the watch in its original presentation box, ensuring all protective films, manuals, and warranty cards are included.

3

Affix Shipping Label

Print the prepaid insured shipping label provided via email and attach it securely to the exterior of your shipping parcel.

4

Inspection & Refund

Once our master watchmakers verify the condition of the returned piece, your refund will be processed to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing